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Terms & Conditions

Ownership of the domain

We inform you that the ownership of the domain www.octaevo.com corresponds to the company Octaevo Design S.L., with registered address at Calle Llull 48-52, 5-3, 08005 Barcelona – Spain, with Fiscal Identification Code CIF B67280354 (Hereinafter, “the Company”).

Contact details

Reach us by emailing us at webshop@octaevo.com or by calling our central office: +34 930 17 83 11.

Acceptance of the general conditions

Access to this site or its use in any way implies the acceptance of these general terms established by Octaevo Design S.L. Consequently, the user will be responsible to read the Terms and Conditions. The use of certain services also imply acceptance, without reservation, to the special rules or instructions Octaevo Design S.L. could establish on an ad hoc basis, to replace or complement these general conditions. The conditions of use of this website are indefinite. Octaevo Design S.L. reserves the unilateral right to change the content.

Terms of website use

USE OF THIS WEBSITE, ITS CONTENT AND SERVICES
You agree to use this website, its services and contents in a properly and lawfully way, in accordance with current legislation, good faith and generally accepted practices.

The user cannot perform actions that cause damage to the pages of this website or disable, overburden or damage it in any way. Nor will perform any activity that may prevent other users the normal use or enjoyment of the website. Following acts are prohibited in relation to the contents of this website:

• Reproduction, distribution or modification, except in accordance with the authorization from the legal owner or legislation.
• Violation of the rights of Octaevo Design S.L. or its owners of such content
• Its use for any commercial or advertising purposes, unless you have obtained the written permission of Octaevo Design S.L.

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
Octaevo Design S.L. owns the rights to exploit intellectual property of this website. Octaevo Design S.L. also owns the intellectual property rights, industrial and image of the content available on this website, or has the necessary authorization in order to use it. Access, navigation and use of this website by the user does not imply any waiver, license or right transfer from Octaevo Design S.L.

Consequently, it is not allowed to remove, ignore or manipulate the copyright notice (“copyright”) and any other data identifying the rights of Octaevo Design S.L. or its owners included in the content as well as technical protection devices, digital fingerprints or any mechanisms or identifying information that could be part of the content.

It is further prohibited to reproduce, modify, reuse, exploit, publish, upload files, post, transmit, use, process or distribute in any way all or part of the content contained on the website for advertising or commercial purposes, if do not have the express written permission of Octaevo Design S.L. The name octaevo.com and corresponding logo is a trademark and any reproduction or use without the owner’s authorization is prohibited.

OUR RESPONSIBILITY
Octaevo Design S.L. is not responsible under any circumstances for damages of any nature that may be caused by:

• Unavailability, maintenance and operation of the website or its services or content;
• Lack of usefulness, appropriateness or validity of the website or its services or content to meet the needs, activities or specific results or expectations of users;
• The existence of virus in the contents or other elements that may alter or damage computer systems and / or user data;
• Any use of content by users, especially illicit uses, negligent, fraudulent or contrary to these general conditions, good faith, generally accepted uses and public order;
• The illegality, lack of quality, reliability, and availability of services provided by third parties and made available to the user or advertised on the web site;
• The failure of third parties of their obligations or commitments in connection with the services provided to users through the web site.

USER RESPONSIBILITY
You agree not to use the website or the information in it, to carry activities contrary to law, morals or public order and, in general, to use under the conditions established by Octaevo Design S.L. The views, contents, and in general, all activities performed by the user, are your sole responsibility, Octaevo Design S.L. is not responsible for any damages or losses arising from such activities.

SPAM
It is strictly prohibited to use the website in order to send advertising or commercial communications, for the broadcast of messages with advertising purpose or for the catchment of data with the same purpose.

MODIFICATION AND TERMINATION OF SERVICES
Octaevo Design S.L. reserves the right to modify, suspend or terminate the provision of services from octaevo.com content, in whole or in part, at any time, without prior notice to users of the website.

Terms of sales

We ask that you carefully read these terms before confirming your payment for the order. Octaevo Design S.L. does retain a copy of these terms linked to each purchase, so you are advised to keep a copy of the same for every purchase.

ORDER
Whether you make an order from Octaevo Design S.L. it is equivalent to the full and complete acceptance of prices, the description of the products on sale and conditions of sale, which will be the only applicable to the contract thus concluded.

You agree to use the website to make inquiries or orders legally valid. You also undertake to provide us with a true and correct e-mail address, mailing address and / or other contact details, claiming to know that we can use this information to contact you if necessary in accordance with our Privacy Policy. If you do not provide all the correct information we need, we cannot complete your order successfully. You can identify errors in the data provided in the confiramtion emails we send you, and if necessary, correct them via emailing customer service at webshop@octaevo.com or calling +34 930 17 83 11.

By placing an order through octaevo.com you warrant that you are of legal age and fully authorized to use the corresponding credit or debit card, if you choose this method of payment. To order, follow the online purchasing process to payment. After completing the above process, you will receive an email acknowledging receipt of your order (the “Order Confirmation”).

AVAILABILTY
The items offered through this website are available worldwide.

DELIVERY
Octaevo Design S.L. undertakes to deliver the goods in perfect condition to the delivery address you indicate on the order form. You can request delivery of the articles at another address and to another person than the one undersigned the order. In order to optimize the delivery, we appreciate that you indicate a direction at which the order can be delivered within the normal working hours. It can also can be your job address. We ship by courier companies (usually TNT or Fedex). The delivery times are from 9 am to 6 pm. Please view the sections Delivery Times and Shipping Costs for more information.

In case of absence of the recipient at the time of delivery, the carrier will leave a notice indicating how to proceed to arrange a new delivery. If the delivery wasn't possible, the carrier will try to contact you by phone or email. It will attempt to deliver the package up to 3 times. After that, the package will be returned to our facilities. It will be sent again only if the client accepts to pay again for the shipping cost.

Octaevo Design S.L. reserves the right to vary the type of shipping and transport company. The shipping costs resulting from purchased items will be reflected in the final moment of purchase and will depend on the destination.

PRODUCT RECALL
We reserve the right to withdraw any products from our website at any time and / or remove or edit any materials or content. We will not be liable to you or to any third party because of withdrawing any products from our website octaevo.com.

PRICES
The product prices are those published on octaevo.com and include 21% VAT. The price must be paid in full at time of purchase. Octaevo Design S.L. reserves the right to modify at any time the sales prices listed on octaevo.com. Items will be charged based on the rates at the time the order.

PAYMENT
Payment for online orders can be made using credit card, debit card or Paypal. Octaevo Design S.L. reserves the right to change the terms of payment, create new, or delete any of the existing ones, without the user / client of octaevo.com can make claims for this reason. However, if the change would affect the payment method for an order already made, we will contact the customer to inform him of the change, giving the option to cancel the order.

The payment charge on your card is done in real time through the payment gateway of the financial institution Banco Sabadell and Paypal. The charge is only made once the payment system has received the correct information.

In order to provide maximum security during the payment process octaevo.com uses secure payment systems by leading financial institutions. You can find additional information on the safety of your data in the Privacy Policy section.

Credit cards are subject to validation checks and authorization by the issuer of the same, but if the issuer fails to authorize payment we will not be responsible for any delay or non-delivery. Octaevo Design S.L. reserves the right to verify the personal data supplied by the customer and take action as appropriate (including the cancellation of the order) to ensure compliance with these conditions.

LACK OF CONFORMITY
In the case of lack of conformity and also if you receive an incorrect order that does not comply with the initial request, you must inform us within 48 hours after receiving the order. Please email webshop@octaevo.com with your data, indicating the number of your order, the anomaly detected and photos of such incidence.

RESPONSIBILITY AND LIABILITY
Octaevo Design S.L.'s responsibility in connection with any product purchased on octaevo.com is strictly limited in any case, to the purchase price of that product. Octaevo Design S.L. is not responsible for any indirect operating losses or profits that may have occurred to costumers of a third party.

Subject to the preceding paragraphs, the responsibility of Octaevo Design S.L. under these terms and conditions shall not exceed an amount equal to amounts paid after the transaction in the origin of such liability, whatever the cause or form of action.

Octaevo Design S.L. is not be held liable for breach of contract made in case of stock outs or product unavailability by force majeure, interruption of business or total or partial strike, especially postal services and means of transport or communications, flood or fire. The provisions of this clause do not affect your statutory rights as a consumer, nor your right to cancel the contract. In case of dispute, the customer may apply, first to Octaevo Design S.L. to reach an amicable resolution.

WRITTEN COMMUNICATIONS AND NOTIFICATIONS
Applicable laws require that some of the information or communications we send should be in formal writing. By using the octaevo.com website, you agree that the majority of communications with us are made electronically.

For contractual purposes, you agree to use email as a means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically satisfy any legal requirements. This condition does not affect your statutory rights. The communication that the client sets with Octaevo Design S.L. must be through our contact email webshop@octaevo.com. Under the above provision and unless otherwise stated, we may give notice either by e-mail or to the postal address provided by you at the time of placing an order. Notices shall be deemed to have been received and properly served in the instant that they are posted on our website, 24 hours after an e-mail sent, or three days after the date of any post letter. To prove that the notice has been made, it will be sufficient to prove, in the case of a letter, the right direction, that it was properly sealed and duly delivered to a mailbox and, in the case of an email, that it was sent to the email address specified by the recipient.

SHIPPING
The delivery of each product may depend on many factors such as origin, the availability of stock, holidays, etc. The delivery time is 3 to 7 working days days. This period will be treated as working days (Monday to Friday except holidays) and will apply the following conditions: The delivery time of 3-7 working days is an average and therefore an estimate. Therefore, it may vary for logistical reasons or force majeure. If for some reason, we cannot meet the estimated delivery date, we will inform you and give the option to proceed with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid. Please note however that we do not deliver on Saturdays or Sundays. Please view the sections Delivery for more information.

SHIPPING COST
The shipping costs depend on the delivery address and will appear in the shopping cart before making payment and ask for the payment data. Please check the Delivery terms and Payment section for more information.

CANCELLATIONSThe Customer may not request the cancellation of the order once payment has been made.

RETURNS AND INCIDENTS
In the case that the received items are wrong, broken, defective, missing a part, lost by the courier, Octaevo Design S.L. will proceed to the shipment of a free new product as long as the incident has been notified within a maximum of 48 hours after reception.

If the order cannot be delivered due to causes that do not depend on Octaevo Design S.L. (as for instance absence of the client at the given address, after 3 attempts by the transit agency), the order will return to our facilities. It will be sent again only if the client accepts to pay again for the shipping cost.

Octaevo Design S.L. is not responsible for products that are not purchased at octaevo.com. The client must claim the incidence directly to the store where the product was bought.

NULLITY AND INEFFICACY OF THE CLAUSES
If any clause in these Conditions are declared totally or partially invalid or unenforceable, such invalidity will affect only that provision.