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Can I change my shipping address after my order has been dispatched?

We are unable to redirect orders to a different address after dispatch. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

Is my package insured?

All items are insured against theft and accidental damage whilst in transit from OCTAEVO to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.

How will I know you received my order & when will payment be deducted?

After you place your order, you will be sent an email confirming that it has been received. In the rare instance that any of the items you have ordered are not available, you will receive an email from us and will only charge your credit card for the value of the items in stock.

Can I add items to an existing order?

It is not possible to combine orders or add items to an existing order.

Does OCTAEVO ship to multiple addresses?

You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

How much taxes and shipping costs will I have to pay?

By default, product prices are displayed including 21% VAT. Please note that depending on the country you are shipping to, extra import duties, customs and local sales taxes may apply. These supplementary costs are the customer’s responsibility.

How soon can I get my order and much will it cost?

For information on delivery and shipping charges to your destination, view our shipping section.

How do I make a purchase?

Shopping at OCTAEVO is easy. You can shop by browsing the 'Shop' section or directly search by product category. Once you have found an item, select your quantity and use the 'Add to bag' button underneath. Review the items in your shopping bag by selecting the 'Shopping bag' icon at the top of the page. You can add or delete products from your shopping bag. Click on 'Proceed to checkout' to complete your order.

What payment methods does OCTAEVO accept?

Credit Card
Payment for online orders may be made using Visa, MasterCard, Visa Electrón, American Express, Diners and Red 6000 cards.

PayPal is an online payment service that allows to send money online with an email address. Once you sign up for an account, you can use PayPal to send money from a credit card or your bank account. All your financial information is securely stored and encrypted on the Paypal servers. 

How do I know if an item is in stock?

All items are in stock unless 'Sold out' is displayed directly over the image on the 'Shop' page. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If you are subscribed to our newsletters, you will be informed when the items is back in stock. 

Can I track my order?

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in.

What is your return policy?

Unused and unopened products may be returned within 15 days of receipt for a full refund less the original shipping cost. Customers are responsible for any return shipping costs. Used, opened, and/or final sale items cannot be returned.

Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take 2-3 weeks to process and show on your account due to varying processing times between payment providers.

How to return an item?

1. Make sure that your order qualifies and inform us at info@octaevo.com. Unused and unopened products may be returned within 15 days of receipt.

2. Please send your order and its original packing slip to:

Attn: Returns
Calle Llull 48, 5-3
08005 Barcelona, Spain

Any order returned to the wrong address (i.e. the address not provided on the return form) will incur a rerouting fee subtracted from the refund. 

3. Await credit

Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact info@octaevo.com.

Do you offer exchanges?

We do not offer exchanges at this time.

Trouble placing an order?

We are so sorry to hear you’re not able to get an order placed on our website, but we'd love to assist you. We recommend refreshing your web browser and clearing your cache and cookies. This may solve issues such as a unblocking the address field, populating a shipping quote, proceeding to the next section at checkout, or adding your credit card information.

If you’re unsure if your order was processed, we recommend checking your email for an order confirmation before placing a new order on our website. In case you haven't received a confirmation email, please check your spam folder.

For more assistance, feel free to email us at info@octaevo.com with the items in your shopping cart, your shipping address, and the best phone number to reach you at, and we will be in touch as soon as possible to help.

Is my personal information kept private?

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this.

To register at OCTAEVO, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address and telephone number. Please note that your credit card details are not being stored on our servers, making your payment 100% secure.

Please note that OCTAEVO only informs you about latest arrivals and news when you are subscribed to the newsletter. If you would prefer not to receive these updates, you can unsubscribe anytime using the unsubscribe link in the newsletter email. For further detail, read our Privacy Policy in full here. 

Is it safe to use my credit card online at OCTAEVO?

At OCTAEVO, your personal online security is important to us. To secure your payment we work with Banco Sabadell. Their integral SEP gateway (Secure Electronic Purchase), which operates under international protocols Verified by Visa and MasterCard SecureCode, offers highest level security and payment protection. As your orders are processed directly through their secure checkout system, your card number will never be communicated to us, making your payment 100% secure. 

What are Cookies? Should I be worried about them?

A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, the contents of your shopping bag, previous purchases and to deliver content specific to your interests. They are designed to assist your shopping and are therefore nothing to worry about. Most browsers are automatically set up to accept cookies, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. Please read our Privacy Policy for more information regarding Cookies.